Privacy policy

Who this covers

The marketing site at this domain is for companies evaluating KV Travel. The product itself is a multi-tenant workspace for travel agencies, tour operators, destination companies, and similar businesses. Each customer is responsible for the personal information it stores about its own travellers, staff, and partners. This policy covers information we process as the operator of the service. It does not replace a customer’s own privacy notice to its travellers.

Information we collect

• Account and company details you submit when you start a trial or talk to us: name, work email, phone, company name, workspace name, and the plan you choose.
• Workspace content that a customer chooses to store in the product, such as quotes, bookings, traveller records, documents, and messages. We process that content to provide the service.
• Usage and device data such as IP address, browser type, pages viewed, and approximate location derived from the IP address. On the production marketing site we may use a privacy-oriented analytics tool to understand aggregate traffic.
• Support and sales messages you send through the contact page or by email.
• Cookies needed to keep you signed in, protect forms from cross-site requests, and remember preferences. We do not use these cookies to sell personal information.

How we use information

We use personal information to:

• provide, secure, and support the KV Travel service and your workspace;
• create and administer trials, subscriptions, and billing records;
• respond to enquiries and send service messages about your account;
• understand how the marketing site is used and improve the product;
• detect abuse, fraud, and security incidents;
• meet legal obligations.

We do not sell personal information. We do not use workspace content to train public AI models.

When we share information

We share information with service providers who host the application, send email, process payments, or provide analytics, and only so they can perform that work for us. We share information if the law requires it, or if we are involved in a merger, financing, or sale of the business, in which case the recipient must honour this policy for the information it receives. A customer’s own users can see the data that customer stores in its workspace, according to the permissions the customer sets.

Retention and security

We keep account and billing records for as long as the workspace is active and for a limited period afterwards so we can resolve disputes, meet tax and accounting duties, and restore an account if you ask us to. Support messages are kept while they are useful for the enquiry and then deleted or archived. We use access controls, encryption in transit, and tenant separation to protect the service. No method of storage is completely secure.

International transfers

KV Travel is operated as a remote-first service. Information may be processed in the country where our hosting and subprocessors are located, which may not be your country. We take steps appropriate to the service to protect that information.

Your choices

Depending on where you live, you may have the right to access, correct, delete, or export personal information we hold about you, or to object to certain processing. Workspace administrators can update most company and user records inside the product. For other requests, use the contact page. We may need to confirm you are the account holder before we act. You can also contact the privacy regulator where you live.

Children

KV Travel is a business product. We do not knowingly collect personal information from children for marketing purposes. A travel company using the product is responsible for any child-passenger data it chooses to store, and for having a lawful basis to do so.

Changes

If we change this policy, we will update this page and the date above. If a change materially affects how we use account information, we will also notify workspace owners by email or in the product.

Contact

Questions about this policy can be sent through the contact page. Related notices: Terms of service and DMCA / copyright.